Privacy policy
Privacy Policy
At Bloomelle®, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and protect your information when you visit our website or purchase our products. By using our website, you agree to the terms of this privacy policy.
1. Information We Collect
We collect certain personal information when you visit our site, make a purchase, or interact with us. This includes:
- Personal Identifiable Information (PII): such as your name, shipping address, billing address, email address, phone number, and payment details.
- Purchase Data: information about your transactions, including what products you purchased and when.
- Device Information: data about the device you’re using to access our site, including your IP address, browser type, and operating system.
- Cookies: small data files stored on your device to enhance your browsing experience and help us better understand your preferences. You can choose to disable cookies in your browser settings.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Fulfillment: to process and deliver your orders, including managing payments and shipping.
- Customer Support: to respond to your inquiries and provide support regarding your orders or account.
- Marketing: to send you promotional emails and offers that may interest you, if you have opted in. You can unsubscribe from marketing emails at any time.
- Site Improvement: to enhance our website's functionality, user experience, and product offerings.
- Legal Obligations: to comply with legal requirements, such as tax reporting or fraud prevention.
3. Sharing Your Information
We only share your personal data in limited circumstances:
- Service Providers: such as Shopify, our e-commerce platform, and payment processors like Stripe or PayPal, who assist in processing payments and fulfilling orders.
- Legal Compliance: if required by law or to protect our rights, we may disclose your personal information to government authorities or legal entities.
- Marketing Partners: we may share anonymized data with third-party marketing services for the purpose of delivering relevant advertisements.
We will never sell your personal information to third parties.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. This includes retaining information for tax and legal obligations, dispute resolution, and enforcing our agreements.
5. Your Rights
As a UK-based customer, under the General Data Protection Regulation (GDPR), you have the following rights:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request to have incorrect or outdated information corrected.
- Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at support@bloomelle.co.
6. How We Protect Your Information
We use industry-standard security measures to protect your data, including encryption and secure connections for payment processing. Shopify, our hosting platform, ensures that your data is stored safely on secure servers.
7. Shopify and Data Storage
Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products to you. Shopify stores your data securely and complies with GDPR and other data protection regulations.
For more information, you can review Shopify’s Privacy Policy.
8. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on this page.
9. Contact Us
For any questions regarding this privacy policy or your personal information, please contact us at:
Email: support@bloomelle.co