How do I cancel?
Anytime, in two clicks from your account, or email Anna. No phone calls, no forms, no minimum term, no cancellation fee. The freedom to leave is the reason you can trust the subscription.
Can I skip or pause a delivery?
Yes, both, from your account in a couple of clicks. Going on holiday, stocked up, or just want a breather: skip the next delivery or pause the whole subscription and pick it back up when you're ready.
How does the fair trial renew?
The fair trial is three pouches for £49, renewing every three months unless you cancel. We email you before every renewal, so a charge never lands as a surprise. Cancel any time before the renewal date and nothing more is taken.
Will I ever be billed unexpectedly?
No. A reminder email goes out before every renewal, there are no lock-ins or hidden fees, and if something ever goes wrong with billing, email Anna and it gets fixed by a person, not a bot.
Can I switch between plans?
Yes. Move between the monthly subscription, the fair trial and one-off pouches from your account whenever suits. Your price updates from the next order.