Privacy policy

At Bloomelle we value your privacy and are committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights. By using our website you agree to this policy.

What we collect

• Personal information: your name, delivery and billing address, email address, phone number and payment details when you order.
• Purchase data: what you bought and when.
• Device information: IP address, browser type and operating system.
• Cookies: small files that help the site work and help us understand what's useful. You can disable them in your browser settings.

How we use it

• Fulfilling orders: processing payment, delivery and your account.
• Customer support: answering your emails and sorting problems.
• Marketing: emails you've opted into, like Anna's guide. Unsubscribe anytime, from any email.
• Improving the site and meeting our legal obligations.

Who we share it with

Only what's needed to run the shop: Shopify (our platform), payment processors, and delivery carriers. We may share anonymised data with advertising platforms to measure our ads. We never sell your personal information.

Your rights

Under UK GDPR you can ask us for access to the data we hold about you, correction of anything wrong, deletion (subject to legal obligations), and a portable copy. Email support@bloomelle.co and we'll handle it.

How we protect it

Payments are encrypted end to end and processed by Shopify's PCI-compliant systems. We never see or store your card details.

Retention and changes

We keep personal data only as long as needed for the purposes above, including tax and legal obligations. We may update this policy from time to time; the latest version always lives on this page.

Contact

Email support@bloomelle.co with any privacy question.