Refund Policy

At Bloomelle we want you to feel genuinely better, not just to buy a pouch. This policy explains your rights when you buy from us, your statutory rights under UK consumer law, and our 90-day money-back guarantee. Nothing in this policy affects your legal rights.

Our 90-day money-back guarantee

We believe menopause support should be given a fair chance to work, so we offer a 90-day money-back guarantee on your first order. If you have taken Bloomelle as directed and you do not feel a difference within 90 days of your order arriving, contact us at anna@bloomelle.co and we will refund what you paid for that order. This applies even if the pouch is empty, because we would rather you tried it properly than left it in a drawer. The guarantee covers your first order of a given product and one subscription cycle where relevant.

Your 14-day right to cancel (cooling-off period)

Because you are buying online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to change your mind. You may cancel your order within 14 days of receiving your goods, for any reason, without giving a reason.

To cancel, email anna@bloomelle.co with your order number before the 14 days are up. You do not have to use any special form, but making your decision clear in writing helps us process it quickly. After telling us you wish to cancel, you have a further 14 days to return the goods to us.

We will refund the price you paid for the goods, plus the standard delivery cost you originally paid, within 14 days of receiving the goods back (or from the day you provide proof that you have sent them, whichever is earlier). We may reduce your refund to reflect any loss in value if the goods have been handled more than was necessary to check them, in line with the Regulations.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015 your goods must be of satisfactory quality, fit for purpose and as described. If your order arrives damaged, is faulty, or is not what you ordered, please email anna@bloomelle.co within a reasonable time, ideally with a photo. We will put it right with a replacement or a full refund, including any delivery costs, and we will cover the cost of returning the item. This is separate from, and in addition to, the guarantee and cooling-off rights above.

How to start a return or refund

• Email anna@bloomelle.co and tell us your order number and what you would like to do.
• We will reply with simple instructions and, where a return is needed, the address to send it to.
• Please keep proof of postage until your refund is confirmed.

You do not need to return an item before contacting us. Please do not send anything back without emailing us first, as we may be able to resolve things without a return.

Subscriptions

Our subscriptions have no minimum term. You can pause or cancel at any time from your account or by emailing anna@bloomelle.co. There is no cancellation fee. To avoid being charged for the next delivery, please make changes before your next billing date, which is shown in your account. If a subscription order has already been dispatched, your 14-day right to cancel and our guarantee still apply to that order as set out above.

How refunds are paid

Refunds are made to the original payment method. Once approved, we aim to process refunds within a few working days. Depending on your bank or card provider it can take a little longer for the money to appear in your account. If it has been more than 14 days since we confirmed your refund and you have not received it, please email anna@bloomelle.co.

A note on our product

Bloomelle is a food supplement, not a medicine, and is not intended to diagnose, treat, cure or prevent any disease. Results vary from person to person. Our guarantee is about your confidence in trying Bloomelle, and it does not replace or limit your statutory rights.

Contact and complaints

Bloomelle is a UK business and this policy is governed by the law of England and Wales. If you are not happy with how we have handled a return or refund, email anna@bloomelle.co and we will do our best to resolve it fairly.